Jira issues in NexerIQ: the admin view and the customer portal

Jira issues in NexerIQ: the admin view and the customer portal

Once NexerIQ is connected to Jira Cloud, the Jira issues that belong to a customer can show up right inside NexerIQ — for your team on the customer's record, and (if you choose) for your customers themselves in their portal. No one has to switch between two systems to see where an issue stands. This guide assumes you've already connected Jira and set up the customer field; if not, start with Connecting NexerIQ to Jira.

How issues are matched to customers

NexerIQ knows which Jira issue belongs to which customer through the customer field you set up in Jira. When that field on a Jira issue holds a customer's NexerIQ reference, the issue is automatically associated with that customer — there's nothing to link by hand.

Seeing a customer's issues (your team)

Open a customer in NexerIQ and you'll see their linked Jira issues alongside the rest of their record — so support history sits next to their orders and invoices. If you've limited the integration to specific project keys, only issues from those projects appear.

Showing issues to your customers ("My Issues")

If you'd like customers to follow their own issues, open Settings → Jira Integration and tick Show a "My Issues" section in the Customer Portal.

  • Each customer then sees only the Jira issues linked to them when they sign in to your NexerIQ customer portal.
  • Leave it unticked to keep Jira issues visible to your team only.

Tip

If a customer's issues aren't showing, check that the issue's customer field in Jira actually holds that customer's reference, and that the issue's project is within your configured Project Scope (or that the scope is left empty to include all projects).

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