When SMS helps
Some messages are better as a text — an appointment reminder, a “your order is ready” nudge, or a one-time security code. NexerIQ can send SMS through a messaging provider once you've set it up, so the right features can reach customers on their phones.
Setting up SMS
- Open Settings → SMS.
- Choose your SMS provider and enter the account details it gives you.
- Set the sender name or number your texts should come from.
- Send a test message to confirm it works.
Where SMS is used
With SMS connected, features that support it — like queue or appointment notifications and security codes — can text your customers automatically. You stay in control of which ones are switched on.
Keeping an eye on messages
NexerIQ keeps a history of the texts it sends, so you can check what went out and when. That's useful for confirming a customer was notified, and for keeping a general eye on usage.
A couple of tips
- SMS usually costs per message through your provider, so use it for messages that genuinely benefit from being a text.
- Keep texts short and clear, and make sure customers have agreed to receive them where your local rules require it.
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