This guide shows you how to install, enable, and configure the Customer Queue Auto Email extension so customers are emailed automatically when they join a queue. For what the extension does and why you'd use it, see Customer Queue Auto Email extension: what it does.
Before you start
Queue emails send through your company's outbound email, so make sure email is set up in NexerIQ first (Settings → Email). If you can already send email from NexerIQ, you're ready.
Install and enable
- Go to Settings → Marketplace Extensions.
- Find the Customer Queue Auto Email card (search for "queue email" if it's quicker), and click it to review the details and required permissions.
- Click Install to add it to your system.
- Click Enable. Because this extension has settings, a drawer opens — review the values and click Enable.
Settings
You can change these any time by clicking Configure on the card and then Save:
- Enabled by default — when on, emails are sent for queues that don't set their own preference. Turn it off if you'd rather opt queues in one at a time. Defaults to on.
- Tracking URL base — an optional public web address used to build the queue status link in the email. Leave it blank if you don't offer a customer-facing status page.
Per-queue and per-entry controls live on the queues themselves. To manage how individual queues behave, go to Settings → Customers → Queue, where each queue has an Auto email enabled switch and each entry can be marked with an Auto email opt-out.
Using it day to day
Once enabled, the extension works on its own. Each time a customer with an email address is added to a queue, NexerIQ sends the notification automatically. To shape who gets emailed:
- Use the Auto email enabled switch on a queue to turn notifications on or off for that queue specifically.
- Set Auto email opt-out on an individual entry to skip the email for that one customer.
- Keep customer email addresses accurate so notifications reach them.
Turning it off
To pause queue emails everywhere, open the card and click Disable — your settings and per-queue choices are kept, and you can re-enable any time. To remove it entirely, click Uninstall and confirm; this purges the extension's stored values.
Tip: leave Enabled by default off if only a few of your queues should email customers — then switch on just those queues under Settings → Customers → Queue.
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