Setting up the Reception Kiosk Notification extension

Setting up the Reception Kiosk Notification extension

This guide shows you how to switch on the Reception Kiosk Notification extension so hosts are alerted when a guest checks in at the kiosk. For what the extension does and why you'd use it, see Reception Kiosk Notification extension: what it does.

Install and enable

  1. Go to Settings → Marketplace Extensions.
  2. Find the Reception Kiosk Notification card (search for "kiosk notification" if it's quicker), and click it to review the details and required permissions.
  3. Click Install to add it to your system.
  4. Click Enable. Because this extension has settings, a configuration drawer opens — fill in what you need and click Enable to switch it on.

Settings

You can adjust everything later from the card's Configure button. The available settings are:

  • Send email — send an email notification to the host when a guest checks in. Defaults to on.
  • Email message — the body of the email. It supports Markdown formatting and the placeholders {VisitorName}, {HostName}, and {Purpose}, which are filled in automatically for each visit.
  • Send SMS — send an SMS notification to the host when a guest checks in. Defaults to on.
  • SMS message — the text of the SMS, using the same {VisitorName}, {HostName}, and {Purpose} placeholders.

These notifications are managed alongside your other reception options on the Reception settings page (Settings → Reception).

The extension also adds two per-visit opt-out switches — an Email opt-out and an SMS opt-out — that appear on the visit's Notifications details. When either is set, that channel is skipped for that visit.

Using it day to day

Once enabled, it works on its own. Each time a guest checks in at the kiosk, NexerIQ messages the assigned host (or host team) with your email and/or SMS alert. If no host is assigned to the visit, or the host has opted out, the notification is skipped automatically — so the alert only ever reaches someone who's expecting it.

Turning it off

To pause host alerts, open the card and click Disable — your templates and settings are kept, and you can re-enable any time. To remove it entirely, click Uninstall and confirm; this purges the extension's stored values, including the per-visit opt-out attributes.

Tip: include {VisitorName} and {Purpose} in your message so the host can see at a glance who has arrived and why — that small bit of context helps them greet the guest faster.

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